4 Signs It’s Time to Change Your Logistics Company

Posted by Port City Logistics on Jul 24, 2019 2:07:10 PM

handsome-young-man-working-with-papers_1150-7681In today's world, millions and millions of business owners have realized that working with the right logistics company is imperative. This is the case for multiple reasons, including the fact that hiring the right team can optimize your bottom line while also enhancing productivity. Yet in many cases, corporate leaders and business owners find that they are unhappy with their current service provider. When this is the case, it's time to do an evaluation and determine whether continuing to work with the logistics company in question is still a prudent decision. Below you'll find four signs that you should look out for when you're trying to determine whether to change your logistics company:

Your Representatives Do Not Honor Reasonable Requests

If you're like most business owners, you and your employees periodically want things done in a certain way because it expedites and optimizes productivity. Yet in many cases, corporate leaders will hire a logistics company only to find that they are not effective in satisfying specific requests. For example, do you find that it is more efficient for your invoices to come in printed format yet note that you or your account manager continually receive them in email format? While the periodic mistake is reasonable given that we are all human, logistics representatives who continually forget to honor small requests can throw your company off in a big way in the long run.

You Are Continually Bounced Around To New People

In many cases, corporate leaders and supportive staff are disappointed and frustrated to find themselves being bounced around to new representatives from the logistics company. Oftentimes, business-related processes take place with higher levels of success when company leaders are linked with one or two logistics representatives who familiarize themselves with the unique details of the organization's operations. When employees find that they have to continually explain processes or problems to a new person, they often go into "start over" mode and find themselves regurgitating a wide range of details that the former representative was already aware of. If you find that your logistics company does not take this reality into consideration and rather hands you off to whoever is available to assist you at that time, it's probably time to move on.

New call-to-actionYou Can't Access Basic Information

Another sign that it may be time for you to change your logistics company is that you are unable to access basic information. These days, businesses move at the speed of light and company representatives oftentimes find it important to access key pieces of information quickly. Yet if the logistics company has not provided you with the tools or resources to do so, you may find that you and your employees are slowed down in a significant way. Let's say your account manager needs to access an invoice to prepare a financial document that could determine whether your organization attains monetary assistance, tax breaks, etc. If the deadline for submitting documents is within 24 hours and the accounting manager cannot reach the logistics representative, the opportunity for financial gain may be lost. If this type of incident occurs frequently, your business could suffer financially or simply reach a point where everyone is running around in a state of confusion, anxiety, or frustration.

It Takes Too Long For You To Obtain Answers

At some point in time, many if not most business owners will have logistic concerns that require a prompt response. Whether you need assistance with a question pertaining to project management, distribution, warehousing, transportation, or something else, obtaining an accurate, immediate response may be imperative at points. Yet in many cases, logistics companies are slow to respond despite discerning that their client is in need of immediate support, clarification, etc. Once you recognize that your representative is in the habit of taking their time to respond despite understanding that attaining immediate assistance is imperative, you should start looking for a new service provider.

Don't Delay: Find The Right Logistics Company Today!

In today's world, many business owners are finding themselves increasingly reliant on logistics companies. Yet if you've selected a company whose professionals leave you disappointed, it's time to start looking around for a new team that understands your needs and works with you in a manner that optimizes your company's productivity and progress. 

Port City Logistics is YOUR single source logistics company in Savannah, GA. The professionals at Port City specialize in providing clients with customized, creative services that empower them to complete business-related processes with skill and speed. Contact us today to ensure that you can get your company on track to attaining profound levels of professional success!

Topics: Single Source Logistics, Logistics Management, Third Party Logistics (3PL)